Ellesmere Animal Clinic
We treat your pets as if they were our own
Privacy Policy
Ellesmere Animal Clinic
Last Updated: April 27, 2026
1. Our Commitment to Your Privacy
At Ellesmere Animal Clinic, we are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We may collect personal information from you when you:
-
Book an appointment
-
Fill out a contact form
-
Subscribe to communications
-
Visit our website
The types of personal information we may collect include:
-
Name
-
Email address
-
Phone number
-
Pet information (e.g., name, breed, medical history)
-
Billing and payment details (where applicable)
-
Any additional information you voluntarily provide
We may also collect limited technical information such as IP address, browser type, and website usage data through cookies.
3. How We Use Your Information
We use your information to:
-
Provide veterinary care and services
-
Schedule and manage appointments
-
Communicate with you regarding your pet’s health
-
Process payments and maintain records
-
Improve our website and services
-
Send updates, reminders, or promotions (where consent is provided)
We will not sell or rent your personal information to third parties.
4. Consent
By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual obligations.
5. Sharing of Information
We may share your information only when necessary, including:
-
With veterinary specialists or laboratories involved in your pet’s care
-
With service providers who assist in operating our business (e.g., payment processors, IT support)
-
When required by law or regulatory authorities
All third parties are required to protect your information.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
-
Improve user experience
-
Analyze website traffic
-
Enhance functionality
You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
7. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no method of transmission over the internet is completely secure.
8. Retention of Information
We retain personal information only as long as necessary to:
-
Provide services
-
Comply with legal and regulatory requirements
-
Resolve disputes and enforce agreements
9. Your Rights
You have the right to:
-
Access your personal information
-
Request corrections or updates
-
Withdraw consent for certain uses
-
Request deletion where applicable
To exercise these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Ellesmere Animal Clinic
85 Ellesmere Road, Unit F2
Scarborough, ON, M1R 4B7,
416-449-3304